Who we are
Mayeham operates a website at www.mayehamtherapy.co.uk and has details on ASLTIP website https://helpwithtalking.com/Member/Miss-Jessica-Maye.
Mayeham is committed to protecting the privacy of information provided by clients. This policy is effective from 28th April 2018.
Collection of personal information
Information about your child may be collected via spoken or written information from parents/carers. With parental consent, information may also be collected from other professionals working with your child (such as teachers, nursery staff, childminders, NHS Speech and Language Therapist). We may also collect information about family members where this relates to your child e.g. contact details for parents and relevant medical or developmental history.
Article 8 of the GDPR requires parental consent for children under 16 for services requested and provided over the internet. Parental consent expires when the child reaches an age by which they can consent for themselves. At this point consent must be reviewed.
You may use the Mayeham website and ASLTIP website without providing any personal information. However, if you wish to make an enquiry via the websites, you are requested to provide relevant contact details, such as your name, e-mail address and contact telephone number to enable us to respond to your enquiry.
You may add comments or queries which might also contain personal information.
If your enquiry does not result in your child being seen by Mayeham then this personal information will be deleted once your enquiry has been dealt with. If your child is subsequently seen by Mayeham these details may be added to their personal record.
Our use of personal information
Personal information collected by us via the Mayeham website, email, telephone or face to face, is stored and used by us for the purpose of delivering your child’s speech and language therapy. Any sensitive personal details are stored in a secure and confidential system and processed in confidence by Mayeham and shall only be used for the purposes of delivering appropriate speech and language therapy services to your child. With your consent, information about your child’s speech and language needs will be shared with other professionals involved in your child’s care, when it is in your child’s best interests. A record of your consent is kept within your child’s casenotes.
Unless we are required to do so by law, we will not disclose any personal information collected to any person other than as set out above.
We do not employ agents to process personal data, for example specialist mailing companies to send out communications. We do not give or sell client details to any third parties.
How we use personal information
We use this information:
• To prepare, plan and provide speech and language therapy services appropriate for your child’s needs
• To communicate with you via post, email, telephone, mobile messages and SMS in relation to:
- confirming and preparing for appointments
- general communication in between appointments
- sending you reports and programmes for your child
- copying you in to communications with other professionals involved with your child (your child’s initials rather than full name will be used in emails)
- sending you resources
- sending you invoices and receipts
• For management and administration, for example surnames of clients are included in our password protected accounting database
Whenever personal identifiers are not needed for these tasks, if possible we remove them from the information we use.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. The minimum amount of confidential information will be taken out of the Speech and Language Therapist’s office base. When your child’s information is taken out of the office base it will be kept with the Speech and Language Therapist or will be locked in the boot of the Speech and Language Therapist’s car (whichever is deemed to be the most secure at that time).
In accordance with law, all records will be kept securely until your child is 25 years old. After this time all records relating to your child will be destroyed.
Our lawful basis for processing personal information
Our lawful basis for processing and storing personal information is one of ‘legitimate interest’ (under article 6 of GDPR). We cannot adequately deliver a service to your child without processing their personal information. As it is both a necessity for our service delivery and of benefit to your child, we have a legitimate interest to process and store their data. Data relating to an individual’s health is classified as ‘Special Category Data’ under section 9 of the GDPR. The regulations specify that health professionals who are “legally bound to professional secrecy” may have a lawful basis for processing this data.
It is a requirement for all Speech and Language Therapists to be registered with the Health and Care Professions Council (HCPC) to practice within the UK. The HCPC has clear standards of conduct, performance and ethics that all registrants must adhere to. For further information the full document can be found at: uk.org/assets/documents/10004EDFStandardsofconduct,performanceandethics.pdf
We are committed to maintaining the security and confidentiality of your child’s record. We actively implement security measures to ensure their information is safe, and audit these regularly. We will not release your personal details to any third party without first seeking your consent, unless this is allowed for or required by law. We are constantly working to ensure compliance with current data protection regulation.
Data protection legislation gives you, the parent and client, various rights. The most important of these are as follows:
You have the right to a copy of information we hold about your child.
You have the right to ask for your record to be amended if you believe that it is wrong.
How to access your child’s records
You can access the information we hold about you by writing to us at the address given below. Please apply in writing rather than by email, so that we receive an original signature to compare against the records we hold.
A copy of your child’s records is provided free of charge. We will provide access to your child’s records within 30 days of receipt of all necessary information.
Please make your request in writing to:
16 Amherst Avenue
If you have any further questions about how we use your information, please contact
Further information about data protection legislation and your rights is available from the Information Commissioner's Office or by calling 0303 123 1113, 9am to 5pm, Monday to Friday.